Children's hearing protection “PROHEAR” - Universe

Warranty terms to our 3 Year Warranty

Dear Customer,
Dear customer,

We are pleased that you are interested in or have already decided for our products. The products of our own brand KiddyPlugs are subject to strict quality control. If these products are not expected to be flawless, please note the guarantee statement. The KiddyPlugs GmbH offers a 3-year warranty on its products. This applies exclusively to the own products of the brand KiddyPlugs.

Warranty Statement
The KiddyPlugs GmbH takes over consumers for products of the brand KiddyPlugsPurchased after the 01.08.2017, in addition to the statutory warranty that the consumer has against its seller, this extended warranty. "Consumer" in the sense of this manufacturer's warranty is any natural person who owns the product of the brand KiddyPlugs and did not acquire it in order to resell it or sell it to third parties as part of its commercial or First-end consumer is "the consumer who first purchased the product" from the KiddyPlugs GmbH, a dealer or other natural or legal person, which is the product of the brand KiddyPlugs resold as part of their commercial or self-employed occupational activity. This warranty is valid for a period of 3 years from the date of purchase of the first end user. The KiddyPlugs GmbH guarantees consumers that the products covered by the guarantee are free of material and manufacturing defects. Decisive here is the state at the time of manufacture. The product of the brand KiddyPlugs must already have exhibited the defect that caused the damage at that time. Claims for compensation for consequential damage or product liability only exist in accordance with the mandatory statutory provisions. In particular, the warranty covers the proper functioning, freedom from defects of materials and their surfaces, in particular plastic and metal. The aging of the product in the course of use is a normal process. This means that the wear of the hearing protection of the brand KiddyPlugs no defect justified, eg scratches, dents, release of the writing and the logo, widths / contact pressure.

The following steps are required to enforce the warranty
The rights under this warranty may be given to the consumer through written error notification directly to the seller up to 3 years from the date of purchase against the seller KiddyPlugs GmbH claim. Prerequisite for this is the immediate notification after knowledge of the defect within the warranty period. Furthermore, the presentation of the invoice for the acquisition of the products covered by the guarantee promise of the brand KiddyPlugs and the template of the product of the brand KiddyPlugs necessary.

Exclusions
Specifically excluded from this warranty are all products from other manufacturers in our online shop. The warranty terms apply exclusively to branded products KiddyPlugs, Third party products of other manufacturers are subject exclusively to the warranty conditions of these manufacturers. This guarantee is also subject to the condition that the KiddyPlugs Products were used as intended; no arbitrary modifications to the KiddyPlugs Products were made. The maintenance and care of KiddyPlugs Products must be made according to the operating instructions. In addition, allowed to the KiddyPlugs Products are not subject to any chemical or physical effects on the product caused by improper use (eg damage caused by incorrect cleaning or cleaning agents or sharp-edged objects). Damage caused by this is not covered by the guarantee. The warranty also does not apply to KiddyPlugs Products purchased as 2. Choice items or samples.

warranty
The KiddyPlugs GmbH is free to repair or replace the product or to reimburse the end user for the purchase price. When exchanging, the old product will be replaced free of charge with a new product of the same type, quality and type. If the affected product is no longer manufactured or available at the time the error is reported, the KiddyPlugs GmbH is entitled to supply a similar equivalent product. Costs, expenses, postage and the like incurred by the warrantor will not be reimbursed. Loss of business, loss of profit and consequential damages resulting from a defect of the brand's product KiddyPlugs are not covered by the guarantee.

Advice on guarantee, § 477 BGB
Regardless of this manufacturer's warranty and whether or not the warranty claim is made in the warranty case, the legal warranty rights to the seller are unrestricted. In addition to or without asserting the warranty claims, the legally regulated buyer's rights for defects in the purchased item - in particular subsequent performance, withdrawal, reduction of the purchase price or damages (see § 437 BGB and the corresponding special statute of limitations in § 438 BGB) - can be changed Seller claimed. The guarantee is without prejudice to mandatory statutory liability.

KiddyPlugs GmbH, Mozartstr. 15, 35460 Staufenberg